Shipping Policy

At KIRATLUX, we strive to ensure a smooth and reliable shipping experience for our customers. Please read our Shipping Policy carefully to understand our processes and guidelines.

1. Shipping Locations

1.1. We ship to most locations within India. Please check the availability of shipping to your location during checkout.

1.2. Certain regions may have additional shipping charges or restrictions due to logistical challenges.

2. Processing Time

2.1. Orders are typically processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation.

2.2. Delays may occur during high-demand periods, such as holidays or sales events. We will notify you in case of any significant delay.

3. Shipping Methods and Delivery Times

3.1. We offer the following shipping options:

Standard Shipping: Estimated delivery within 4-5 business days.
Express Shipping: Estimated delivery within 3 business days.

3.2. Delivery times may vary depending on the destination and selected shipping method. Please note that these estimates do not include processing time.

3.3. Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

4. Shipping Charges

4.1. Shipping charges are calculated based on the shipping method, destination, and order value. These charges will be displayed at checkout.

4.2. Free shipping is available for orders exceeding INR10,000 , applicable only to India.

5. Failed Delivery Attempts

5.1. If a delivery attempt fails due to an incorrect address or the recipient’s unavailability, the carrier may charge additional fees for re-delivery. These fees will be the responsibility of the customer.

5.2. Please ensure that the shipping address provided is accurate and complete.

6. Lost or Damaged Shipments

6.1. In the rare event that your shipment is lost or damaged during transit, please contact us immediately at contact@kiratlux.com.

6.2. We will work with the carrier to resolve the issue and provide a replacement or refund where applicable.

8. Changes to Shipping Details

8.1. If you need to modify your shipping address after placing an order, please contact us within 2-3 hours of placing the order. Address changes after the shipment has been dispatched may not be possible.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out to us at:

contact@kiratlux.com

Thank you for choosing KIRATLUX. We appreciate your trust in us and look forward to delivering your order!